Booking conditions and important information

The reservation of one of our programs presented in our website or submitted to you by customized itinerary, followed by a pro forma invoice, constitutes our agreement with you and implies the acceptance of the following booking conditions.

Reservations
Reservations are subject to availability of products and services requested. If accepted by PanTour an option date will be given and within this date all services requested must be confirmed. Upon 30 days before the arrival date a booking position must be send to enable PanTour to amend reservations without expences. A change of tour date or tour itinerary within 30 days of tour
departure will be treated as a cancellation, and normal cancellation fees will be applied. All travel documents and vouchers will be send as soon as we have received the balance of your payment, as per payment conditions.

Prices
All prices are shown in Euro and are quoted on a per person, sharing twin room basis. Unfortunately it is inevitable that some details may have changed since the site is published. Once we have received your booking request and have responded with a confirmed price we can guarantee that this price is accurate and will be held. Therefore we cannot guarantee prices for public services, which are not contractable, such as entrance-fees to Museum, Archeological sites,public transportations,etc.

Deposit and payment
Reservation will only be considered confirmed after payment of 30% deposit on the amount due as per our pro-forma invoice. Final payment must be sent no later than 10 days prior to departure date. If payment is not made within the time requested, PanTour reserves the right to cancel all services.

Terms of payment
All payments must be settled by bank remittance – all bank charges must be paid by the customer (to be mentionned on the order of payment).

Cancellation
In case of cancellation, the following charges apply:
- until 30 days prior to arrival: administrative expenses only
- 29 to 15 days prior to arrival: 25% of total amount
- 14 to 3 days prior to arrival: 75% of total amount
- less than 3 days prior to arrival: 90% of total amount

Partial cancellation:
No cancellation fees will be charged if both the following cases apply:
- if the number of clients cancelled is less than 10% of the previous rooming list
- if PanTour has been informed within 24 hours prior to arrival.

Single rooms:
A limited number of single rooms are available (no more than 10% of the rooms reserved) more singles can be confirmed on request. Although supplements are payable for single accommodation it should be noted that the standard and location of single rooms are not always as good as that of twins/doubles.

Amendments/cancellation by us:
PanTour reserves the right to change or cancel the holiday in case of force majeure.
PanTour reserves the right at any time to substitute alternative accommodation or to make any other alteration to holiday arrangements which become necessary due to circumstances beyond its control and undertakes to inform you as soon as possible. PanTour will endeavour to offer alternative arrangements of a comparable standard in such circumstances. If you do not wish to accept the change, PanTour will give you full refund of the deposit or any other amount paid but without further compensation. In case the change of arrangements has been accepted no further complaint can be made with regard to these changements.

Complaints:
Should you have a problem or complaint at any time during the holiday, you must report it immediately to PanTour and, if applicable, to the supplier of any services concerned, who will endeavour to put things right quickly. Any complaint which is notified verbally must also be put in writing within 28 days after return from holiday. It is unlikely that you will have a complaint that cannot be settled amicably. Disputes, complaints which cannot be amicably settled may be referred to the competence of the Court of Torre Annunziata –Naples (Italy)

Standard of hotels:
The standards of hotels mentionned are those officialy fixed by the authorities in Italy.

PanTour s.n.c. di Scarpati Fabio e Sergio
Via F. Ciampa, 26 - 80063 PIANO DI SORRENTO - ITALY
Tel.: +39 0818086987 +39 08119465424 +39 08119303161
Email: info@pantour.eu
Licence n° 422
Insurance: Assicurazione Generali n. 29169240
Adherent FIAVET (Travel Agencies National Association)
Adherent ENIT, Club Italia